This notice discloses information regarding paid subscriptions to our mobile application "Pocovo" (the "Service") pursuant to Article 11 of Japan's Act on Specified Commercial Transactions and Article 8 of its implementing regulations.
Seller
ReTicLab
* Sole proprietorship. The proprietor's name will be disclosed without delay upon request.
Address
Osaka Ekimae Dai-2 Building 12-12, 1-2-2 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001, Japan
Phone Number
+81-70-3837-4252
Email Address
Contact
Products Sold
Paid subscription plans for the mobile application "Pocovo", specifically the following plans (monthly auto-renewing subscriptions).
- •Pocovo Pro Monthly Plan: Provides unlimited decks and card registration, an expanded image-search quota, cloud sync across multiple devices, and other features.
- •Pocovo Max Monthly Plan: Provides all features of Pocovo Pro, plus automatic flashcard creation from photos and a higher image-search quota.
- •Pocovo Pro Monthly Plan (Referral Price): A discounted-price version of the Pocovo Pro Monthly Plan available to users who have obtained a Referral Benefit through the referral program. Features are identical to the standard Pocovo Pro Monthly Plan.
- •Pocovo Max Monthly Plan (Referral Price): A discounted-price version of the Pocovo Max Monthly Plan available to users who have obtained a Referral Benefit through the referral program. Features are identical to the standard Pocovo Max Monthly Plan.
The latest details of the features provided under each plan are displayed on the Service's in-app purchase screen.
"Cloud sync across multiple devices" covers only the text information of decks and flashcards; attached image files are stored only on your device and are not included in sync or backups.
Price
Approximate prices for each plan (in Japanese yen, tax included) are as follows.
- •Pocovo Pro Monthly Plan: ¥480/month (tax included)
- •Pocovo Max Monthly Plan: ¥980/month (tax included)
- •Pocovo Pro Monthly Plan (Referral Price): ¥430/month (tax included)
- •Pocovo Max Monthly Plan (Referral Price): ¥880/month (tax included)
Prices are subject to change due to currency fluctuations, the Store's (App Store / Google Play) currency settings, tax law changes, or other reasons. The final tax-included price is shown on the Service's in-app purchase screen and the Store's checkout screen at the time of purchase; please confirm it before purchasing.
Costs Other Than the Product Price
You are responsible for any internet data charges incurred in using the Service.
Payment Method
Payment is made through the App Store provided by Apple Inc. or Google Play provided by Google LLC, using each platform's available payment methods (credit card, carrier billing, store credit, etc.). We do not collect your payment information (such as credit card numbers).
Timing of Payment
You are charged at the time of initial purchase and on each renewal date of an auto-renewing subscription. The exact timing of billing and when the charge amount is finalized is governed by the applicable Store's rules.
Timing of Delivery
Features of the applicable plan become available immediately after payment is completed through the Store.
Subscription Term and Auto-Renewal
The term of each plan is one month (monthly plan).
Unless you turn off auto-renewal through the method and by the deadline specified by the applicable Store before the end of the current term, the subscription will automatically renew for the same period at the end of the current term, and you will be charged the applicable fee.
You can turn off auto-renewal from the subscription management screen in the App Store or Google Play.
Cancellation Method
To turn off auto-renewal (cancel), please use the settings screen of the applicable Store.
- •iOS: Settings → [your name] (Apple ID) → Subscriptions
- •Android: Google Play → Payments & subscriptions → Subscriptions
Please note that unless you complete the cancellation procedure, your subscription will automatically renew at the end of the term. Even after cancelling, you may continue to use the applicable plan's features until the end of the current term. We do not provide prorated refunds for mid-term cancellations.
Returns and Refunds
Due to the nature of digital content and subscription services, we do not, in principle, accept cancellations, returns, or refunds requested for the customer's convenience after purchase. In addition, the statutory cooling-off system under Japan's Act on Specified Commercial Transactions does not apply to mail-order sales such as this one.
However, a refund may be granted in accordance with the App Store's or Google Play's refund policy. If you would like a refund, please contact the Store from which you purchased directly.
System Requirements
- •iOS: 15.5 or later
- •Android: Coming soon
Please check the applicable Store listing for the latest system requirements.
Defects and Support
If you experience a defect with the Service, please contact us using the contact details above. We will respond after reviewing the details.
Special Conditions of Sale
If a minor wishes to purchase a paid plan of the Service, they must obtain the consent of a parent or other legal guardian before doing so.